When it comes to vehicle service, what are customers’ biggest complaints? Long repair times, and bills that unexpectedly come in higher than estimates are usually the top gripes. Most auto service centers don’t delay and add extra costs just to anger customers, however. It’s not easy to provide an accurate estimate (in both time and cost) since there are so many unknown factors, and no one can predict the future.

Today, software exists that can do more than superficially manage the auto service process. It’s based on the type of workflow processes that are used in the largest companies to manage every aspect of a project.

Read the full article at Cantin Automotive Insider.

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