At some point, most people have set out to make improvements on their homes. It might be for a new roof, or new pavement for a cracked driveway. Without any personal references, you might use a search engine to find “roofers near me,” which results in a few company names. You make a call, only to encounter voicemail, so you leave a message. You wait several days for a return call that doesn’t come. You think to yourself, “Perhaps he’s busy or he didn’t get the message.” You give him another ring and this time you get a human who reports that the (seemingly mythical) roofer is “out on a job.” The person offers to take a message, but once again you get no reply.

Frustrating, right? But there is evidence that trying to communicate with vehicle dealerships is just as bad. Is your dealership one of them?

To read the full article, visit Cantin Automotive Insider.

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