News

Stay ahead of the competition with mission-critical information about the ever-changing landscape of the automotive industry.

 

Toyota North America CEO Says Cars Are Not Dead

Is the passenger car a thing of the past, at least in the U.S.? If you’re watching sales and manufacturing trends as…

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BMW’s “Shy Tech” Makes Use of Smart Materials for Gesture Control

Attendees of the Consumer Electronics Show (CES) saw something interesting in the BMW pavilion: the curious interior of the BMW Vision iNEXT,…

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Customer Convenience Improves Loyalty to Dealer Service Departments

How loyal are your customers when it comes to returning their vehicles to you for service? If you’re like most other dealers,…

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Before You Finalize Your 2019 Advertising Budget, Analyze Last Year’s Budget

By Brian Brown, COO, Dave Cantin Group It’s the beginning of a New Year, which means a lot of things for your…

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BlackBerry Returns…to the Vehicle Cockpit

Remember BlackBerry? While the popularity of the Canadian company’s iconic early smartphone may not be long in the past, in the digital…

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Volvo’s All-Electric Polestar 2 Will Be the First to Feature Integrated Android Auto

When Android Auto, Google’s smartphone app for vehicles, was first introduced in March of 2015 in conjunction with tech supplier Nvidia and…

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Success in Dealership Sales and Acquisitions Requires Due Diligence

In the buying and selling of dealerships, one of the most critical aspects is having the right information to evaluate and ultimately…

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Avoid Over-Communicating with Too Many Email Blasts

By Brian Brown, COO, Dave Cantin Group How many times a month does your store send out an e-mail blast to customers?…

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Accenture Recommends that OEMS Lead the Fix for the Dealership Sales Model

Low profit margins, high turnover and fewer visitors are some of the hallmarks of running a dealership today. Buyers, who have become…

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SheCar Aims to Make the Car Buying Process More Transparent

Many women report being wary of car shopping. They’re worried they may be the targets of “bait and switch” sales tactics or…

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Getting Good Reviews: You Can’t Outsmart Google

Positive online reviews are important to all businesses today. Consumers rely heavily on online ratings, social media shares and reviews, and they…

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In Buying and Selling Dealerships, Relationships Are the Driver of Success

There’s an old adage that maintains that success is not about what you know, but who you know. This is never truer…

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Online Wholesale Vehicle Auction Platform Secures Funding

While car buyers have a variety of digital platforms available to them when it comes to searching for, financing and purchasing vehicles,…

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Demoting the Reindeer: Santa’s Dodge Redeye Express Sleigh

At the turn of the last century, citizens of the world marveled at the thought of horseless carriages. Now, in 2018, it’s…

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2019’s Mind-Blowing Concept Cars on Exhibition at CES

As the world looks to develop vehicles that are smarter, greener and more autonomous, there’s been a noticeable change in the quantity…

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Tiremetrix Expands Partner Agreements for Tire Registration Plus

Since the passing of the FAST Act, tire shops have been taking on a bigger burden when it comes to registering tires….

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NADA Predicts 2019 Vehicle Sales Will Fall Below 17 Million

While there are still 12 days left until the end of 2018, automotive business associations are already putting forth some numbers for…

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2019 Hyundai Santa Fe SUV Debuts with Fingerprint Scanner

While much of the world remains impressed by the idea of smart keys, at least one company is showing us how the…

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Newsweek’s Automotive Consumer Awards Shows Americans’ Brand Favorites

When Newsweek and TechnoMetrica partner to seek consumers’ favorite automotive brands to compile The Newsweek Automotive Consumer Awards, they’re pinning down a…

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Let’s Take the Dog: Vehicle Buyers Want Pet-Friendly Features

Younger Americans from the Millennial generation cherish their pets (“fur babies”) more than any other demographic group, splashing out money on everything…

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New Map Shows How Americans Are in Debt for Auto Loans

There are many reasons for the record high loan levels. Americans still prefer larger vehicles such as SUVs and trucks, which tend…

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TrueCar Acquires DealerScience; Promises Better Experiences for Dealer-Customers

Today, software and apps have given some of the power back to car buyers, allowing them to map the process out visually…

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Cox Dealer Sentiment Index Finds Increased Concerns About Vehicle Market

Interest rates, rising prices and political turmoil have combined to make consumers nervous about vehicle buying at the moment, and this is…

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Vehicle Sellers and Buyers Increasingly Rely on Technology to Spot Fraud

The last two hurricane seasons have been rough for people and vehicles alike. In 2018 alone, between 20,000 to 40,000 vehicles were…

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Deer in Massachusetts Car Dealership Causes Chaos and Damage

While earlier this week, we detailed a spate of crimes in car dealerships in New York, Connecticut and Florida, they were human…

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California Dealer Association Asks Volvo to Suspend Subscription Service

The start for vehicle subscriptions has been bumpy. Cadillac has indefinitely suspended its BOOK vehicle subscription service. According to the Wall Street…

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The Disconnect Between Dealer Marketing and Technology

At a twenty-first century dealership, it’s hard to see sometimes where marketing ends, and technology begins. Most marketing is done via technology…

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Analysts Speculate That After GM Workforce Cuts, Ford Is Next

Last week, GM announced that it plans to lay off about 15 percent of its workforce, or 14,000 people in total, and…

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New York, Connecticut, and Florida Dealerships Targeted by Crime

Car dealerships are no strangers to robbery and violent altercations, given the items of value they keep on the premises (not only…

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Do Car Buyers Really Want Larger Vehicles?

With the announcement of the closure of five plants by GM this week, it was hard to miss that the plants chosen…

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Turo Go Dongle Turns Car Sharing Company into the Airbnb of Vehicles

It would take a particularly Zen kind of person to be comfortable with allowing strangers to use their car, but this type…

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White House Escalates “Subsidies” Rhetoric Against GM

The spat between the Trump Administration and GM took a more dramatic turn recently, with the White House tweeting disapproval and threats…

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GM to Shutter Plants, Shed Jobs and Move Goalposts

General Motors (GM) is calling it a “transformational acceleration,” or a fast-track of its plans laid out in 2015 to strengthen its…

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Speech Tech Company Nuance Creates New Automotive Spinoff

If you’ve ever wondered who built the voice recognition technology behind Apple’s conversational personal assistant Siri, wonder no more: the company is…

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Nissan’s Board Votes Unanimously to Oust Carlos Ghosn

Japan’s Nissan Motor Co.’s board has unanimously voted to fire Chairman Carlos Ghosn based on allegations that Ghosn misused company money to…

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“I Wasn’t Driving the Car, Officer. My Autopilot Was.”

It was only a matter of time. Drivers have been looking for loopholes to get out of traffic tickets since the dawn…

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An Accurate Tool for Pricing in Online Car Shopping

“What will my total monthly car payment be?” It’s a hard question to answer, and one that comes up a lot at…

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A Technology to Eliminate “New Car Smell”

The Detroit Free Press is reporting this week that Ford Motor Company has filed a patent application for an odor-removal process that…

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“Siri, Unlock My Volkswagen”

The ability to use Siri – the ubiquitous artificial intelligence associated with Apple devices – to unlock and lock your vehicle isn’t…

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Marketing End-of-the-Year Dealership Promotions to Holiday Buyers

It’s that time of year again, when television commercials portray that holiday trope of people buying new cars for one another and…

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White House Reportedly Delaying Vehicle Tariff Report

When the Trump Administration announced tariffs of 25 percent on foreign made vehicles and auto parts earlier this year, it did so…

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California Dealership Near Wildfire Blasted for “Hot Deals” Marketing Message

Here’s a lesson that a California car dealership is learning the hard way this week: when rescuers are still finding bodies from…

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Costs and Loan Terms for Used Vehicles Reach Record Highs

With rising interest rates and the shadow of tariffs across their wallets, more Americans are opting for used vehicles. This, in turn,…

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Car Subscriptions at the Auto Dealership: Worth a Try?

Consumers won’t stop buying and leasing cars anytime soon. But could auto dealers find a revenue opportunity in new mobility models, such…

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EV Fortunes Staked on Cobalt from Troubled Democratic Republic of Congo

Finally, the electric vehicle seems to be attracting the attention of the mass market. Sales have been brisk lately for many EV…

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Flexible Factories Give Japanese Automakers an Edge

It’s a trend that shows up in the monthly sales figures: Americans have a taste for trucks, SUVs and crossovers, and they’ve…

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A New Solution to Lessen F&I Process Pain

The finance and insurance (F&I) process seems to become more complex every year. Once done through a (seemingly endless) series of phone…

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A Perfect Storm of Economic Factors Raises the Appeal of Vehicle Leasing

Car buyers are nervous for a variety of reasons. Rising interest rates, stagnant inflation-adjusted wages despite low levels of unemployment, and rising…

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Has Driverless Car Hype Reached Its Pinnacle?

In the media coverage of every new technology, there comes a moment that could be called “peak absurdity.” It’s the moment when…

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October Vehicle Sales Numbers Bring Mixed News

Once again, sales news is somewhat mixed for the month, depending on vehicle category. October vehicle sales numbers in the U.S. came…

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The Great Recession Blamed for Scarcity of “Mid-Life” Used Cars

Used-vehicle sales are becoming a larger part of dealers’ portfolios today. For starters, profit margins are higher on used vehicles. Secondly, growth…

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Automakers Testing Vehicles That “Talk” to Traffic Lights; Other Vehicles

Ever have one of those days when it seems like every traffic light is against you? That you have a face that…

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Auto Dealers See Challenges; Opportunities in Mobility

Most auto dealers realize there are changes coming in the way people purchase, lease, own and use vehicles, and that the tried-and-true…

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Consumer Auto Loan Defaults Declined in September

Good financial news hasn’t been plentiful lately, but it’s there if you look for it. By at least one measure important to…

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Edmunds Predicting Modest Vehicle Sales Decreases in October

It’s autumn, and the weather is getting cooler. Analysts are predicting that so too will auto sales. While the finalized October numbers…

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Workflow Management Solutions Speed Up Estimates and Repairs

When it comes to vehicle service, what are customers’ biggest complaints? Long repair times, and bills that unexpectedly come in higher than…

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Improving the Quality of the Vehicle Photos on Your Web Site

Running a busy dealership means staying on top of a lot of tasks. One of those tasks is photographing vehicles available for…

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The Biggest Disconnects in Vehicle Buyer and Seller Expectations and Attitudes

When is a car sale most likely to happen? Usually when the wants of the buyers are most closely aligned with those…

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FCC Will Vote to Free Bandwidth for Some Vehicle-to-Vehicle Communications

For years, auto makers have been investing in, partnering with and working on vehicle-to-vehicle (V2V), vehicle-to-infrastructure, and dedicated short-range communication (DSRC) technology,…

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J.P. Morgan Predicts Strong Global Growth of EVs and HEVs Through 2025

The J.P. Morgan Research team has released a study that explores the rise of the electric vehicle (EV) and what the industry…

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Cow Enters Car Dealership; Causes $2,000 in Damage

Car dealers are used to all sorts entering the showroom to have a look around, but a Mazda car dealership in Scotland…

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Congress Can’t Decide What to Do With the EV Tax Credit

What’s the future of the electric/hybrid vehicle tax credit? Should we keep it and continue it? Implement a new one? Or do…

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Vehicle Shoppers Overwhelmed by Trim and Option Packages

If there’s one thing car shoppers dread about the buying experience today (beyond the rising interest rates on loans), it’s navigating the…

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New Jersey Bill That Limits Damages Against Car Dealers Comes Under Scrutiny

A bill that passed the New Jersey Senate in July with little fanfare is coming under scrutiny for being unfair to consumers,…

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Finally, an AI-Driven App for Dealer Appraisal

When customers enter a dealership with a trade-in, their primary goal is to get the best possible deal. There are a variety…

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Ford Plans Reorganization and Layoffs, Cites Trade Tariffs for Troubles

While it’s been a brutal week for markets in general, Ford has suffered a particular hit. The number two automaker’s shares dropped…

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AutoGravity Believes Car Shoppers Should Control the Buying Process

When we shop on Amazon, we’re used to clicking a few buttons on our search window before we even see any results:…

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New North American Trade Agreement Will Affect Some Auto Makers More Others

The new U.S.-Mexico-Canada Agreement, the replacement treaty for NAFTA, won’t fully go into effect until 2023, but North American companies are still…

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Carvana Expands to Queens, New York

New Yorkers, who are used to odd sights, saw a new arrival recently in the form of cars wrapped in take-out containers….

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Returning Calls and Emails: The Art of Communicating

At some point, most people have set out to make improvements on their homes. It might be for a new roof, or…

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FCA Outsells Ford in September for the First Time in 11 Years

While it may still be the nation’s number three auto maker, Fiat Chrysler Automobiles (FCA) outsold Ford Motor Company in September for…

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Shift Technologies’ Online Car Buying and Selling Portal to Expand Out of California

Shift Technologies, Inc. is a California-based company that enables vehicle buying and selling through its online portal. Shoppers can view quotes on…

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The Symbiotic Relationship between Dealership Marketing and BDC

It won’t be news to anyone who runs an auto dealership business that sometimes, interdepartmental relationships can be tricky and competitive. (You…

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Anemic August Automotive Sales May Be the Beginning of a Slump

While automotive sales for the month of August in the U.S. don’t look bad on paper – they’re up 2.4 percent overall…

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Do You Have a Succession Plan in Place for Your Dealership?

By Dave Cantin, CEO and Founder, The Dave Cantin Group Unless you’re a poet or a heavy metal musician, chances are good…

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Are Trade Conflicts Putting the Brakes on New Auto Sales?

Thanks to worldwide jitters over U.S. trade policies, the growth of new light-vehicle sales is slowing down in global markets for the…

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Auto Retailing Expert Cory Mosley Launches Dealer Communications Consulting Site

Many auto dealers, faced with younger workforces as well as consumers who are changing they way they shop for cars, are finding…

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With Data From 3.2 million Car Owners, J.D. Power Relaunches Website as Car-Shopping Tool

J.D. Power, an information-services firm known especially for its customer-satisfaction studies of new cars, has relaunched its primary public-facing website, converting the…

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Volvo Names Head of South Carolina Technician Training Center

It’s no secret that the lack of qualified service technicians has become a serious problem for many auto dealerships. Various solutions have…

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VW to Introduce New Connected Car Platform

Last week, Cantin Automotive Insider detailed how car manufacturers are lining up behind competing connected car platforms, though a few companies have…

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Automakers Taking Sides in Competing Vehicle Communications Platforms

Automakers Taking Sides in Competing Vehicle Communications Platforms You may have noticed something last time you went to the doctor: the electronic…

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Higher Vehicle Costs Are Driving Mobility Adoption

Rising costs of vehicle ownership are moving consumers toward mobility solutions, such as ride-hailing, car-sharing, and subscription services. That’s the conclusion of…

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Dealerships Finding High Turnover Among Millennial Sales Staff

“You can’t find good staff nowadays.” It may be an old joke, but it’s one that many auto dealerships are feeling nowadays….

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Consumer Sentiment on Vehicle Purchases Hits Record Low, According to Survey

While interest rates, unemployment rates and other hard economic numbers have a great deal to do with the pace of auto sales,…

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Ford Will Reduce Its Vehicle Platform Count to Five

At a recent conference in New York City, product development executive Hau Thai-Tang announced that Ford Motor Company will be shrinking its…

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Delaware Tech Creates First Diesel Mechanic Training Program in Region

In some parts of the country today, the need for qualified vehicle service mechanics is becoming so urgent that car dealers are…

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Car Buyers Choose Reviews as Most Important Purchase Factor

Car Buyers Choose Reviews as Most Important Purchase Factor What’s most important to car shoppers when it comes to choosing a vehicle?…

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Germany’s iEV Gathers Funding for Shape-Changing Motorbike/Mini Car

There are many visions of the future of transportation today. Some believe that it will be autonomous. Others believe that car ownership…

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Ease of Communications Tops Dealers’ Wish List for Relationships with Lenders

What do you value most about your relationship with lending partners? Is it their finance offerings? Their reputation? Their application processes? If…

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Self-Driving Cars Are Ready for the Road, But Is the Reverse True?

To listen to the daily stream of automotive news, you’d imagine that the self-driving car has been perfected and is 99.99 percent…

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Dealership Class-action Lawsuits Are a Compliance Issue

Class-action lawsuits and auto dealerships have a rather deep history, one that is rather messy, filled with high-stake settlements and negotiations. A…

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Multichannel Marketing: Put Some Life in Your Direct Mail

Does your car dealership business still engage in direct mail? You probably do, though you may also have had people tell you…

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Cars.com Adds Social Selling Feature to Connect to Facebook Marketplace

Cars.com, which is now the second-largest automotive classified site in the world, recently announced it would be embracing social selling more fully with the…

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Trump Administration Proposes Roll-Back on Obama-Era Fuel and Emissions Standards

The Trump Administration’s Environmental Protection Agency (EPA) and Department of Transportation (DOT) issued a proposal this week to unravel Obama-era fuel economy…

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Survey: Disparity In Sales Approach Amongst Tesla Dealerships Puts Company In Last Place

Tesla seems to have an issue maintaining sales continuity across all of its stores, at least that is what one survey tells…

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Cox COO O’Neil: U.S. Car Dealership Owners Will Drop from 9,000 Now to 1,000 in 2030

The auto retailing industry could see tremendous changes between now and 2030, according to Mark O’Neil, chief operating officer (COO) of automotive…

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Marvell Launches EMC Lab, Aims to Shorten Time-to-Market on Automotive Ethernet Products

Marvell Technology announced the grand opening of its automotive electromagnetic compatibility (EMC) lab. The state-of-the-art EMC testing facility is CISPR 25 qualified…

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NADA Speaks Out Against Import Tariffs at July 19 Commerce Hearing

At a July 19, 2018, hearing before the U.S. Department of Commerce, auto industry representatives spoke out in unison against the Federal government’s…

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HyreCar and DriveItAway Partnership Helps Dealers Provide Cars for Ridesharing

With profit margins still being squeezed, auto dealers are looking for more ways to boost profits. Some are beginning to find it…

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Asheville, N.C., Car Dealer Removes ‘Chief Pontiac’ Statue After 50 Years; A Lesson in Customer Relations

Harry’s on the Hill, a family-owned GMC-Buick dealership in Asheville, N.C., recently removed a 23-foot-tall “Muffler Man” statue known as “Chief Pontiac,” which had…

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