In the U.S., across all demographics groups, the top factors consumers weigh when buying a vehicle include upfront price, fuel efficiency, ride…

Air bags are highly effective as long as they deploy at the right time. There is increasingly evidence that they’re not always…

Keyless vehicle entry is far more secure than using mechanical keys, correct? Not according to a new study, which found that most…

How well do you rate your dealership when it comes to handling inbound phone calls? The answer may weigh heavily on your…

When General Motors announced, back in the fall, that it would begin manufacturing electronic bikes, no one was really sure what to…

It’s a signal of how well the economy is doing for ordinary Americans. People behind on their car payments are probably struggling…

Auto makers are facing a dilemma. They’re aware that in the next generation, they’re going to be building more than just cars:…

As vehicles become more complex, they’ve also become more difficult to service and repair. Auto makers haven’t always been transparent about sharing…

Auto makers are under a lot of pressure these days, with concerns about gas mileage in the vehicles they produce not least…

“Range anxiety” is the phrase used to describe the doubt that car buyers have over the battery life of electric vehicles. It…

The latest auto maker to jump into the car subscription ring is Toyota, which this week announced that it’s forming a new…

Fiat Chrysler began the week with a headache, facing the recall of more than 750,000 Ram trucks for two separate defects. The…

Once a feature suited only to high-level processes like computing and research, or consumer applications like Siri, artificial intelligence (AI) is showing…

For nearly a century, Ward’s Auto Reports newsletters have been a staple of the automotive industry. The 96-year-old publication, which first debuted…

We may be only one month into 2019, but auto makers and sellers are already worried about what kind of a year…

When Ford retired the Ranger in 2011, industry watchers were surprised that it didn’t introduce a replacement vehicle…something like a smaller companion…

Cold-calling. It’s what every salesperson dreads most of all. It tends to feel like a thankless, onerous process that never results in…

Back in November, Japan’s Nissan Motor Co.’s board unanimously voted to fire Chairman Carlos Ghosn based on allegations that Ghosn misused company…

Cobalt is one of those elements we’ve all heard of, and we know it’s dug out of the ground, but we’re not…

Remember the original Blade Runner film, a dystopian story that (among other things) assured us we would have lab-grown replicant humans and…

California’s pioneering Zero Emission Vehicle (ZEV) program is a policy that induces and ultimately requires automakers to sell a certain number of…

Ford’s F-150 pickup truck is the best-selling vehicle in the United States, and the company has now confirmed that an all-electric version…

Lawmakers in New Jersey have taken steps to clean up what they say are nefarious practices in the used car industry. The…

When New York State began a program in the summer of 2017 to test autonomous vehicles, the plan was to have the…

It’s an economic indicator that’s making some economists worry. The Chinese car market – the largest in the world — shrank in…

Is the passenger car a thing of the past, at least in the U.S.? If you’re watching sales and manufacturing trends as…

Attendees of the Consumer Electronics Show (CES) saw something interesting in the BMW pavilion: the curious interior of the BMW Vision iNEXT,…

How loyal are your customers when it comes to returning their vehicles to you for service? If you’re like most other dealers,…

By Brian Brown, COO, Dave Cantin Group It’s the beginning of a New Year, which means a lot of things for your…

Remember BlackBerry? While the popularity of the Canadian company’s iconic early smartphone may not be long in the past, in the digital…

When Android Auto, Google’s smartphone app for vehicles, was first introduced in March of 2015 in conjunction with tech supplier Nvidia and…

In the buying and selling of dealerships, one of the most critical aspects is having the right information to evaluate and ultimately…

By Brian Brown, COO, Dave Cantin Group How many times a month does your store send out an e-mail blast to customers?…

Low profit margins, high turnover and fewer visitors are some of the hallmarks of running a dealership today. Buyers, who have become…

Many women report being wary of car shopping. They’re worried they may be the targets of “bait and switch” sales tactics or…

Positive online reviews are important to all businesses today. Consumers rely heavily on online ratings, social media shares and reviews, and they…

There’s an old adage that maintains that success is not about what you know, but who you know. This is never truer…

While car buyers have a variety of digital platforms available to them when it comes to searching for, financing and purchasing vehicles,…

At the turn of the last century, citizens of the world marveled at the thought of horseless carriages. Now, in 2018, it’s…

As the world looks to develop vehicles that are smarter, greener and more autonomous, there’s been a noticeable change in the quantity…

Since the passing of the FAST Act, tire shops have been taking on a bigger burden when it comes to registering tires….

While there are still 12 days left until the end of 2018, automotive business associations are already putting forth some numbers for…

While much of the world remains impressed by the idea of smart keys, at least one company is showing us how the…

When Newsweek and TechnoMetrica partner to seek consumers’ favorite automotive brands to compile The Newsweek Automotive Consumer Awards, they’re pinning down a…

Younger Americans from the Millennial generation cherish their pets (“fur babies”) more than any other demographic group, splashing out money on everything…

There are many reasons for the record high loan levels. Americans still prefer larger vehicles such as SUVs and trucks, which tend…

Today, software and apps have given some of the power back to car buyers, allowing them to map the process out visually…

Interest rates, rising prices and political turmoil have combined to make consumers nervous about vehicle buying at the moment, and this is…

The last two hurricane seasons have been rough for people and vehicles alike. In 2018 alone, between 20,000 to 40,000 vehicles were…

While earlier this week, we detailed a spate of crimes in car dealerships in New York, Connecticut and Florida, they were human…

The start for vehicle subscriptions has been bumpy. Cadillac has indefinitely suspended its BOOK vehicle subscription service. According to the Wall Street…

At a twenty-first century dealership, it’s hard to see sometimes where marketing ends, and technology begins. Most marketing is done via technology…

Last week, GM announced that it plans to lay off about 15 percent of its workforce, or 14,000 people in total, and…

Car dealerships are no strangers to robbery and violent altercations, given the items of value they keep on the premises (not only…

With the announcement of the closure of five plants by GM this week, it was hard to miss that the plants chosen…

It would take a particularly Zen kind of person to be comfortable with allowing strangers to use their car, but this type…

The spat between the Trump Administration and GM took a more dramatic turn recently, with the White House tweeting disapproval and threats…

General Motors (GM) is calling it a “transformational acceleration,” or a fast-track of its plans laid out in 2015 to strengthen its…

If you’ve ever wondered who built the voice recognition technology behind Apple’s conversational personal assistant Siri, wonder no more: the company is…

Japan’s Nissan Motor Co.’s board has unanimously voted to fire Chairman Carlos Ghosn based on allegations that Ghosn misused company money to…

It was only a matter of time. Drivers have been looking for loopholes to get out of traffic tickets since the dawn…

“What will my total monthly car payment be?” It’s a hard question to answer, and one that comes up a lot at…

The Detroit Free Press is reporting this week that Ford Motor Company has filed a patent application for an odor-removal process that…

The ability to use Siri – the ubiquitous artificial intelligence associated with Apple devices – to unlock and lock your vehicle isn’t…

It’s that time of year again, when television commercials portray that holiday trope of people buying new cars for one another and…

When the Trump Administration announced tariffs of 25 percent on foreign made vehicles and auto parts earlier this year, it did so…

Here’s a lesson that a California car dealership is learning the hard way this week: when rescuers are still finding bodies from…

With rising interest rates and the shadow of tariffs across their wallets, more Americans are opting for used vehicles. This, in turn,…

Consumers won’t stop buying and leasing cars anytime soon. But could auto dealers find a revenue opportunity in new mobility models, such…

Finally, the electric vehicle seems to be attracting the attention of the mass market. Sales have been brisk lately for many EV…

It’s a trend that shows up in the monthly sales figures: Americans have a taste for trucks, SUVs and crossovers, and they’ve…

The finance and insurance (F&I) process seems to become more complex every year. Once done through a (seemingly endless) series of phone…

Car buyers are nervous for a variety of reasons. Rising interest rates, stagnant inflation-adjusted wages despite low levels of unemployment, and rising…

In the media coverage of every new technology, there comes a moment that could be called “peak absurdity.” It’s the moment when…

Once again, sales news is somewhat mixed for the month, depending on vehicle category. October vehicle sales numbers in the U.S. came…

Used-vehicle sales are becoming a larger part of dealers’ portfolios today. For starters, profit margins are higher on used vehicles. Secondly, growth…

Ever have one of those days when it seems like every traffic light is against you? That you have a face that…

Most auto dealers realize there are changes coming in the way people purchase, lease, own and use vehicles, and that the tried-and-true…

Good financial news hasn’t been plentiful lately, but it’s there if you look for it. By at least one measure important to…

It’s autumn, and the weather is getting cooler. Analysts are predicting that so too will auto sales. While the finalized October numbers…

When it comes to vehicle service, what are customers’ biggest complaints? Long repair times, and bills that unexpectedly come in higher than…

Running a busy dealership means staying on top of a lot of tasks. One of those tasks is photographing vehicles available for…

When is a car sale most likely to happen? Usually when the wants of the buyers are most closely aligned with those…

For years, auto makers have been investing in, partnering with and working on vehicle-to-vehicle (V2V), vehicle-to-infrastructure, and dedicated short-range communication (DSRC) technology,…

The J.P. Morgan Research team has released a study that explores the rise of the electric vehicle (EV) and what the industry…

Car dealers are used to all sorts entering the showroom to have a look around, but a Mazda car dealership in Scotland…

What’s the future of the electric/hybrid vehicle tax credit? Should we keep it and continue it? Implement a new one? Or do…

If there’s one thing car shoppers dread about the buying experience today (beyond the rising interest rates on loans), it’s navigating the…

A bill that passed the New Jersey Senate in July with little fanfare is coming under scrutiny for being unfair to consumers,…

When customers enter a dealership with a trade-in, their primary goal is to get the best possible deal. There are a variety…

While it’s been a brutal week for markets in general, Ford has suffered a particular hit. The number two automaker’s shares dropped…

When we shop on Amazon, we’re used to clicking a few buttons on our search window before we even see any results:…

The new U.S.-Mexico-Canada Agreement, the replacement treaty for NAFTA, won’t fully go into effect until 2023, but North American companies are still…

New Yorkers, who are used to odd sights, saw a new arrival recently in the form of cars wrapped in take-out containers….

At some point, most people have set out to make improvements on their homes. It might be for a new roof, or…

While it may still be the nation’s number three auto maker, Fiat Chrysler Automobiles (FCA) outsold Ford Motor Company in September for…

Shift Technologies, Inc. is a California-based company that enables vehicle buying and selling through its online portal. Shoppers can view quotes on…

It won’t be news to anyone who runs an auto dealership business that sometimes, interdepartmental relationships can be tricky and competitive. (You…

While automotive sales for the month of August in the U.S. don’t look bad on paper – they’re up 2.4 percent overall…

By Dave Cantin, CEO and Founder, The Dave Cantin Group Unless you’re a poet or a heavy metal musician, chances are good…